Curriculum
- 6 Sections
- 7 Lessons
- 10 Weeks
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- Contact Centre and BPO Working Practices – SAQA 3774202
- Customer Communication Dynamics - SAQA 3774413
- Processing Inbound & Outbound Calls - SAQA 143483
- Collecting & Recording Information Queries - SAQA 3774603
- Managing Call Flows & Campaign Dynamics - SAQA 3774213
- Professional Customer Complaint Handling - SAQA 3774013
Professional Customer complaint Handling Quizz
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